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Owned and operated by Prestige Wellness Co., we are happy to assist with any questions about our massage chairs.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my massage chair order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy for massage chairs?
We want you to be completely comfortable with your purchase. If your massage chair does not meet your expectations, please contact our support team within the return window so we can walk you through the process. Items must be in their original condition and packaging.
Can I exchange my massage chair for a different model?
Yes, exchanges are available if you would like to try a different model. Reach out to our team and we will coordinate the details, including any differences in pricing and the return of your current unit.
What is the difference between zero gravity and full body massage chairs?
Zero gravity massage chairs recline to a position that evenly distributes your body weight, reducing pressure on your spine. Full body massage chairs focus on delivering massage coverage from your neck and shoulders down to your calves and feet, often combining multiple techniques like kneading and rolling.
Do your heated massage chairs require a special power outlet?
Most of our heated massage chairs use a standard household outlet. Each product page includes detailed power specifications so you can confirm compatibility before ordering. If you have questions about a specific model, our team is happy to help.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Hassle-Free Returns
If your massage chair is not the right fit, our team will guide you through a smooth return or exchange.
